Conflict Resolution - The following information may be helpful in dealing with conflict situations

Conflict Resolution from -
There are 4 things that you need to do.1 Understand 2 Avoid making things worse 3 Work together 4 Find the solution

Understand - Everyone involved needs to understand what the conflict (argument) is about.
To do this, everyone needs to:

say what they feel about it (without interruptions).

listen to what other people have to say about their feelings (without interrupting them).

try to put themselves in the other person's shoes and try to understand their point of view.

Avoid making things worse

no put-downs

no mean, nasty remarks that will hurt people's feelings - no personal remarks about a person's looks, gender (whether they are a boy or girl), their 'secrets' or things that have happened in the past

no screaming and shouting

no fighting, hitting, kicking, pushing or any kind of hurting the other person's body.

Work together
Make "I" statements, like: "I feel hurt when..." "I need to feel or be..." "I hear what you are saying, but I feel..."

Say what you feel without blaming the other person, e.g. "I feel sad when you shout" is better to say than "Your shouting makes me feel sad."

Take turns at speaking. You might even want to decide on a time limit for each person to speak before you get started. That way everybody gets the same chance to say what he or she wants.

Talk quietly. It's hard to keep your voice down when you feel upset, but a quiet firm voice is far better than someone shouting. A loud nasty voice makes everyone upset and unwilling to listen.

Write down what you each see as the problem and then read what the other person has written.

Do some active listening (show the person that you are listening) by:
looking at them, to show that you are giving your full attention. Don't overdo it though. Staring hard at someone makes that person feel uncomfortable.
making 'listening noises' (but not interrupting). You know the sort of thing - "Uh huh", saying "yes" or "no" in the right places.
repeating what you heard. When they've finished, say what you think you've heard from them, eg. "So, your problem is that I haven't tidied my part of our room?"
Find the solution
Once you have listened to each other and found what the problem is, then you need to look for a solution.

Brainstorm together to think of ways in which you could resolve the conflict. Think of as many solutions as you can, even if they seem silly.
Another person may be helpful to write down your ideas or suggest ways of making your ideas work so that you can resolve the conflict.

Conflict resolution is not easy.
It takes everyone involved to work together willingly and to accept and carry out what has been decided.

Positive Reinforcement - It can often be a means of reducing conflict

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